As an independent US-based service, that's been in the craft industry for more than a decade, we offer four different personalized Silhouette support options to our members regardless of which plan you're on!
- Live Chat Support aka "Office Hours"
- Same Day Email Support Through a Priority Email Inbox
- Live Q and A Sessions - Live Stream Videos
- Members Only Facebook Group
And while we started as a Silhouette-focused membership, our support has grown well beyond that. Silhouette U members also get same-day help with xTool laser engravers, Roland BN2 and BN-20A print and cut machines, Sawgrass and Epson sublimation printers, iColor white toner printers, and DTF printers. Whatever machine is on your craft table or workshop, chances are we can help.
We know that getting stuck in the middle of a project can be a frustrating waste of time. Searching through outdated blogs and videos can be a deadend. Waiting days for answers can mean you lose a sale for your business or miss out on your limited crafting time.
That's why at Silhouette U our goal is same day support. Chat one on one with Melissa during Office Hours or join a Live Q and A session and get your questions answered live. Send an email to the members-only inbox and get a helpful response within hours. Join the Silhouette U Facebook group and find a helpful community of users.
And those are just the start of the benefits Silhouette U members unlock. Take a peek at our massive video library and preview every video before you join!
