Here are the answers to some common questions about Silhouette U including information on how to: change a plan, cancel a plan, join the Facebook group, and much more.
If you can’t find the answer on our FAQ page... just shoot us an email through the contact page
Silhouette U is a higher learning extension where you'll find content that isn't available on Silhouette School Blog. By joining Silhouette U, you'll have access to video tutorials and free commercial use design files added every month. You'll also be able to download a free annual members only mini-guide that won't be for sale anywhere else. The only place to get this mini-guide is by joining! Silhouette U members will also be able to join a members only Facebook group where you'll have exclusive Facebook Live Q&A sessions, monthly giveaways, 1:1 time with Melissa during her "office hours" via Facebook Messenger, and access a community of Silhouette crafters as passionate as you are!
There are several membership options to join Silhouette U. Monthly memberships start at $12.99. If you plan to remain a member for several months (we hope you do!), a 6 month membership is available for $69.99 which reflects a 10% discount, and a 12 month membership is available for $129.99 - that's our best value with almost 2 months free!
All memberships automatically renew for the same term and price as the original term unless you cancel prior to the renewal. For example, if you sign up for a monthly membership, you will be charged $12.99 after your first month expires. Similarly, if you sign up for a 6 month membership, you will be charged $69.99 after your 6th month expires.
Click on 'My Account' page and you will find your membership status.
To change membership plans,
- Login to your Silhouetteu account
- Click on the "Edit" icon under "Edit My Membership" click on the "Change Membership"
- Please select the new plan and click on the 'Save Changes' button to change your membership
- Login to your Silhouette U account
- From the My Account section, click on the "Edit" button next to your plan, then click on the "Cancel Membership" button
- Check the box next to "Are you sure you want to cancel your subscription?" and click "Cancel My Subscription"
Please be sure to cancel you subscription before your Billing Date to avoid renewing your membership for the next cycle.
Please email us at email@example.com if there was anything we could have done to make you happier!
There are no refunds on memberships, but you may cancel at any time. Once you have decided to cancel, your membership will then expire at the end of the period you purchased.
Go to My Account - Update Card.
Start by clicking here. Once you are there, please click "Request Access". This will shoot the administrators request, and you'll be granted access to the Facebook group in about 1 business day.
*Please ensure that your Silhouette U profile name EXACTLY matches your Facebook profile name. If you need to update your Silhouette U profile name, go to My Account - Edit Profile. Requests will not be accepted without an exact match*
You can refer a friend to Silhouette U and earn promotional credits that are added to your account while offering your friend a 25% off discount to apply for the first payment of any plan they choose. Your promotional credits will automatically apply to future Silhouette U membership payments.
To refer a friend, you must have an active Silhouette U membership plan. You’ll need to login, then click the link that says “Refer Friend” in the main navigation. From that page, you have the option to use email, Facebook, or Facebook Messenger to share your custom link. You can also copy the link at the bottom of this page if you’d like to send it another way (like via text message).
Once your friend clicks the link, it will take them to Silhouette U. A pop-up will appear immediately to ask them to enter their email address to receive their 25% off coupon code. After they enter their email address, they will receive the code via email. They can then go back to their browser, click Enroll Now and complete checkout.
After your friend has successfully purchased a Silhouette U membership plan, you’ll receive an email letting you know a friend used your link to sign up. You’ll receive promotional credits that are automatically added to your account based on the plan your friend purchases. If your friend purchases the plan 1 Month (Automatically Renews), you will receive $5 in promotional credits. If your friend purchases the plan 6 Months (Automatically Renews), you will receive $20 in promotional credits. If your friend purchases the plan 12 Months (Automatically Renews), you will receive $40 in promotional credits. The My Account page will also show you all of the promotional credits for each referral as well as a running total.
If you have any questions about a referral, please contact us. Be sure to include the email address on your account and the email address of your friend who signed up.
Video tutorials are only available for streaming, and thus cannot be downloaded or saved to your device. The good news is that all videos are available 24 hours a day, 7 days a week in the Videos section of Silhouette U.
Yes, we offer gift subscriptions for each of our plan options: 1 Month, 6 Months, and 12 Months.
To purchase a gift subscription, please click the Gifts link or click here.
You'll enter the Gift Purchaser's email address and Gift Recipient's email address, then complete the purchase.
If the Gift Recipient has an active membership, they will receive account credits in the amount of the gift subscription purchase added to their account. These credits will be automatically applied to future subscription charges.
If the Gift Recipient does not have an active subscription, they will receive a link via email to begin the gift subscription term when they would like to start.
Yes!!! Silhouette U has all of the same awesome features on your phone, tablet, or mobile device. Just type www.silhouetteu.com in your browser and you're all set.
There is not an official Silhouette U app, but you can use Silhouette U from a mobile device through your browser. You can even add a shortcut icon to the home screen of your iPhone, iPad, or Android device so you can go directly to the Silhouette U website!
Android device: We don't have one of these to make our own video, but this website will walk you through how to add a shortcut on your home screen.
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