I got a used BN20A and had questions regarding getting it set up. Melissa was AWESOME, responding to my emails (yes, several). I finally got it to work; now I need to figure out Versaworks. I really appreciate all her help and know that if I am in a bind again, I can reach out to her. I have several Silhouette Cameo machines (a 3 and 4pro) and have followed her in Silhouette School for years; I was previously a member of Silhouette U in 2021-2022, but for personal reasons, had to drop out. I was excited that I was able to sign back up this year. I highly recommend her and Bob for all their help!