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FAQs

 

Why should I join Silhouette U if all of the content on Silhouette School Blog is free?

Silhouette U is a higher learning extension where you'll find content that isn't available on Silhouette School Blog.  By joining Silhouette U, you'll have access to video tutorials and free commercial use design files added every month.  You'll also be able to download a free annual members only mini-guide that won't be for sale anywhere else.  The only place to get this mini-guide is by joining!  Silhouette U members will also be able to join a members only Facebook group where you'll have exclusive Facebook Live Q&A sessions, monthly giveaways, 1:1 time with Melissa during her "office hours" via Facebook Messenger, and access a community of Silhouette crafters as passionate as you are!  

 

How do I become a member of Silhouette U?
To become a member of Silhouette U, please click here

 

What are the different membership options?
There are several membership options to join Silhouette U.  Monthly memberships start at $9.99.  If you plan to remain a member for several months (we hope you do!), a 6 month membership is available for $53.95 which reflects a 10% discount, and a 12 month membership is available for $99.99 - that's our best value with almost 2 months free!

 

What happens at the end of my membership period?

All memberships automatically renew when their period expires.  For example, if you sign up for a monthly membership, you will be charged $9.99 after your first month expires.  Similarly, if you sign up for a 6 month membership, you will be charged $53.95 after your 6th month expires. 

 

Where can I find my membership status?

To find your current account status, click on the My Account tab on the top right of the page and choose Manage Subscriptions.  

 

How do I upgrade my membership plan?

Unfortunately, we do not have the capability for members to upgrade a plan at this time.  In order to change plans, you would need to cancel your current plan, and then sign up again with the new plan you'd like. 

*Please note that you should wait to sign up for the new plan until your current plan expires.  We will not issue prorated refunds for overlapping memberships* 

 

How do I cancel my membership?

Memberships may be cancelled at any time.  To cancel, click on the My Account tab on the top right of the page and choose Manage Subscriptions.  Click on the Cancel button next to your plan.  

Your membership will then expire at the end of the period you purchased.  For example, if you purchase a monthly membership and decide to cancel after 3 days, your membership will expire at the end of the month.  Similarly, if you purchase a 6 month membership and decide to cancel after 21 days, your membership will expire at the end of the 6th month.  No refunds will be honored for cancelling during the period you purchased - if you decide to cancel, your membership will simply end when the period you purchased (1 month, 6 months or 12 months) expires.

 

What is the refund policy?

There are no refunds on memberships, but you may cancel at any time.  Once you have decided to cancel, your membership will then expire at the end of the period you purchased.

 

How do I update my payment information?

Updating your payment information depends on how you paid for your membership.  We have two options: PayPal or directly with your credit card.

If you paid for your membership with PayPal, you will need to login to your PayPal account to change your payment information.

if you paid for your membership directly with your credit card (e.g., you did not use PayPal), you have the ability to update your credit card information (if you need to change it for some reason) directly from Silhouette U with no interruption to your membership.  Just click My Account and then Payment Methods if this becomes necessary. 

 

How do I join the members-only Silhouette U Facebook group?

Start by clicking here.  Once you are there, please click "Request Access".  This will shoot the administrators request, and you'll be granted access to the Facebook group in 2-3 days.  

 

How do I download the commercial use files?

Click on the Commercial Use Files tab in the top navigation bar or click here.  This page will then explain the file types, how you can use them, and how often they update, and of course...the files!  To download any of the files, just click on the image of the design, and the download begins.

 

Can I download the videos?

Video tutorials are only available for streaming, and thus cannot be downloaded or saved to your device.  The good news is that all videos are available 24 hours a day, 7 days a week in the Videos section of Silhouette U.

 

Can I gift a Silhouette U membership to someone else?

Yes you can! Silhouette U gift cards are offered in 1, 6 and 12 month membership plans. Click here to learn more about gifting Silhouette U and to purchase a gift card.

 

Can I access Silhouette U on my phone, tablet, or mobile device?  

Yes!!!  Silhouette U has all of the same awesome features on your phone, tablet, or mobile device.  Just type www.silhouetteu.com in your browser and you're all set.

 

Is there a Silhouette U app?

While there isn't an official 'app' for Silhouette U, you can access the website and all of its contents - including videos - on your mobile devices. And you can even add a shortcut icon to the home screen of your iPhone, iPad, or Android device so you can go directly to the Silhouette U website!

iPhone:

 

iPad:

 

Android device: We don't have one of these to make our own video, but this website will walk you through how to add a shortcut on your home screen.


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